General booking conditions

Honored Guest,

these General Booking Conditions ("Booking Conditions ") bind us, Hakan and Elke Umbeck, residing at Fischers Allee 51c, 22763 Hamburg, Germany, as owner and lessor and you as guest , who booked Casa dei miei Amici through one of the websites such as, (the "Website").

These booking conditions and, if applicable, our confirmation email, contain the entire agreement and supersede any previous arrangements. They form the basis of the booking contract, so please read them carefully.


Your booking

The rental period is from Saturday to Saturday as 7-14-21-28-30 days. Only in certain cases, depending on the agreement, it is possible to choose other days.

There are two ways in which your booking can be made. Either you can:

make a binding booking for you via the booking calendar. As soon as we have accepted your booking and confirmed the booking by e-mail, the booking is binding for you and the booking contract is effective.

You send us a non-binding booking request by e-mail to As soon as we have sent you a booking offer by e-mail and we receive a confirmation from you by e-mail, the booking is binding for you and the booking contract is effectively made.
Please check carefully if the details of the booking or the booking request are correct. Inform us immediately of any errors or omissions.

We recommend that you take out travel health insurance as well as international health insurance.


Payment for your booking

For bookings made more than four weeks before the rental period, you are required to pay an initial deposit of 30% within 5 bank working days. In this case, the balance is due 60 days before the rental period.

For bookings made less than 60 days before the rental period, you are required to pay the total rental amount within 5 banking days.

If, for whatever reason, you do not pay the balance due or the total rental amount due on time, your booking will be considered a no show and the total amount of the trip will be payable.

On the day of arrival, you are obliged to pay both the deposit of € 500 and the cleaning fee of € 250 in cash when the keys are handed over. Unless you have already paid the cleaning fee together with your bill.

When you change or cancel your booking

You can cancel your booking free of charge 90 days before the rental period. In case of cancellation in less than 90 days before rental period you will be charged 90% of the cost.

If you wish to change or cancel your booking, you must write or email us as soon as possible. The link in the confirmation email of your booking also allows you to submit a cancellation via the website.


If we need to cancel or change your booking

If we have to cancel your booking due to force majeure (such as flood, fire, explosion, accident, earthquake, force of nature) or other unforeseen circumstances, we will contact you immediately.

If we cancel your booking, we will refund the travel price that you have already paid to us in part or in full. Liability is excluded for consequential damages. In particular, we are not obliged to reimburse your expenses paid to third parties in connection with your vacation (including, without limitation, fees for travel, entertainment, activities or insurance). Liability for intent and gross negligence remains unaffected.


Arrival and departure

You will be informed by e-mail before your vacation about your arrival and departure time as well as your contact person on site.

Arrival time is from 16:00 and departure time is no later than 11:00.

If your arrival is delayed, contact your local contact so that an alternative arrangement can be made.


Your liability

You agree to abide by the rules we reasonably prescribe locally and to ensure that they are followed by all members of your party.

You agree to keep the rental property (land and house) and accessories, including furnishings such as kitchen appliances, dishes and glasses, free from damage, clean and in good condition and to treat it with care and to refrain from disturbing or causing damage to adjacent properties.

You agree to take all necessary steps to secure your personal property at the shelter and ensure that each member of your group is covered by health insurance (including evacuation and repatriation).

You do not allow to accommodate more people in the rental property than expressly permitted and agreed, nor to bring your pet, unless we have approved this in writing in advance. If you breach this obligation, we may refuse to hand over the rental property to you or require you and the members of your tour group to leave it. This circumstance will be considered as a cancellation of the booking by you according to the above mentioned cancellation conditions.

You agree to allow us or a representative of ours access to the rental property (land and house) at any reasonable time during your stay for the purpose of making necessary minor repairs, in case of emergency or to ensure that you comply with these booking conditions.



You can be assured that we have made every effort to ensure that you have a pleasant and memorable vacation with us. However, if you have reason to complain, it is important to us that remedial action is taken as soon as possible.

To this end, it is essential that you contact us or your local contact if any problem arises so that it can be resolved quickly. It is often extremely difficult (and sometimes impossible) to solve problems properly if they are not communicated immediately.


Limitation of our liability

Our maximum liability for losses is limited to the amounts received by us in connection with your booking. We are not liable for unforeseeable and consequential damages.

Your booking is made as a consumer for a vacation and you acknowledge that we are not liable for any loss of business whatsoever, or any problems caused by you.

For the avoidance of doubt, we will not be liable or responsible for:

  • Problems between you and us regarding the booking;
  • Errors related to payments due to the failure of a payment solution provided by a third-party provider; and
  • the rejection of payments from you by a third party.

An exclusion or a limitation of liability for damages resulting from injury to life, body or health, which are based on a negligent breach of duty by or an intentional or negligent breach of duty by one of our legal representatives or vicarious agents, or an exclusion or a limitation of liability for other damages, which are based on our grossly negligent breach of duty or an intentional or grossly negligent breach of duty by one of our legal representatives or vicarious agents, is not associated with this.

In cases of force majeure (such as flood, fire, explosion, accident, earthquake, force of nature), both parties are dependent on your concluded insurance (s) and cannot make any recourse claims.


Law and jurisdiction

This booking agreement (including all non-contractual obligations arising from and in connection with this booking agreement) is subject to the laws of the Federal Republic of Germany. In the event of any disputes, the courts in Hamburg/Germany shall have exclusive jurisdiction - to the extent permitted by law.



You may not transfer your rights and obligations under this Booking Agreement to another person without our prior written consent.

Should individual provisions of this booking contract be invalid or unenforceable or become invalid or unenforceable after conclusion of the contract, the validity of the remainder of the booking contract shall not be affected. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects come closest to the economic objective pursued by the contracting parties with the invalid or unenforceable provision. The above provisions shall apply mutatis mutandis in the event that the booking agreement proves to be incomplete.